Return & Refund Policy

Minimo – Return & Refund Policy

Effective Date: ___________________

Thank you for shopping with Minimo! We want you to be completely happy with your purchase. If for any reason you are not satisfied, we’re here to help.

1. Returns

You may return most items purchased from Minimo within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition.

  • All tags and labels must still be attached.

  • You must have the original receipt or proof of purchase.

2. Non‑Returnable Items

The following items cannot be returned:

  • Items worn or washed

  • Items with damaged or missing tags

  • Accessories (as applicable)

  • Final sale items (if marked)

3. Return Process

To return an item:

  1. Email us at Minimo.pk1@gmail.com with:

    • Order number

    • Item name/description

    • Reason for return

    • Photos (if damaged/defective)

  2. We will review and send you return instructions within 2 business days.

  3. Pack the item securely and ship it back using your chosen courier.

  4. Customers are responsible for return shipping charges unless the item is damaged or incorrect.

4. Exchanges

We can exchange items for a different size or color (subject to availability).

  • Email us your request first.

  • Exchanges must follow the same return process above.

5. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds are issued to the original payment method.

  • Shipping costs are non‑refundable (unless item was damaged/incorrect).

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.

  • Provide order number and photos of the damage.

  • We will offer a replacement or refund at no extra cost.

7. Returned to Sender (RTS)

If a package is returned to us due to incorrect address or refusal:

  • We can resend at customer cost

  • Or issue a refund minus original & return shipping charges

8. Contact Us

Questions about refunds or returns?
📧 Minimo.pk1@gmail.com
📞 ‪+92‑322‑7505766
🌍 www.minimo.com (optional)